Shipping policy

Shipping Policy

Last updated: November 11, 2026

At DROMBASKUTELO LLC, all products currently sold through drombaskutelo.com are digital products.

This Shipping Policy explains how our downloadable drone guides are delivered and what customers should do if they experience an access or delivery problem.

1. Company Information

DROMBASKUTELO LLC
EIN: 98-1987981
8206 Louisiana Blvd NE Ste A 9290
Albuquerque, NM 87113
United States

Email: contact@drombaskutelo.com
Phone: +1 (505) 606-9966
Website: drombaskutelo.com

2. Digital Products Only

DROMBASKUTELO LLC sells downloadable digital educational products relating to:

Recreational camera drones
First drone flights
Drone preparation
Aerial photography
Drone video
Shot planning
Session planning
Equipment preparation
Downloadable PDF ebooks
Related digital educational resources

Unless expressly stated otherwise, all products are digital.

3. No Physical Shipping

Purchasing a DROMBASKUTELO digital product does not include:

Drones
Controllers
Batteries
Propellers
Cameras
Memory cards
Carrying cases
Accessories
Printed books
Other physical products

Because our products are digital:

No physical package is shipped.
No postal or courier service is used.
No physical tracking number is provided.
No conventional physical shipping fee normally applies.
No physical delivery timeframe applies.
No physical customs or import process applies.

Any reference to “delivery” means electronic delivery of digital content.

4. Digital Delivery

After successful payment, purchased digital products may be supplied through one or more electronic methods used by our store, including:

A download link displayed after checkout.
Email containing access or download information.
Customer-account access, where applicable.
A secure digital-delivery page.
Another electronic access method presented during or after checkout.

The exact delivery method may vary depending on the product and digital-delivery system used by DROMBASKUTELO LLC.

5. Delivery Timing

Digital products are generally made available immediately or shortly after successful payment.

Access may occasionally be delayed due to:

Payment verification
Fraud-prevention checks
Email delivery issues
Technical problems
Hosting interruptions
Third-party service outages
Incorrect customer information

6. Customer Information

Customers are responsible for providing accurate information during checkout.

Incorrect email, billing, or account information may delay access to a purchased digital product.

7. If You Cannot Access Your Order

If you cannot access a purchased digital product, please first check:

Your email inbox
Spam or junk folders
Promotions or secondary inbox folders
The email address entered during checkout
The order-confirmation page

If you still cannot access your product, contact:

contact@drombaskutelo.com

Where available, include:

Your full name
Email address used for purchase
Order number
Product purchased
Purchase date
Brief description of the issue

8. Response Time

We aim to respond to delivery, access, and customer-support enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Messages received during weekends or public holidays will begin to be processed on the next business day.

9. Technical Access Problems

If a technical issue prevents access to a legitimately purchased digital product, we may, where appropriate:

Resend access information.
Provide a replacement download link.
Provide a replacement file.
Correct an account-access issue.
Provide reasonable technical assistance.

If a problem on our side cannot reasonably be resolved, the matter may be handled under our Refund Policy and applicable law.

10. Device and Software Requirements

Customers are responsible for having:

A compatible computer, tablet, or smartphone.
Appropriate software to access PDF-format content.
Internet access where required.
Sufficient device storage where applicable.

11. Printing for Personal Use

Where permitted by the applicable product licence, customers may print selected pages for their own personal use, including:

Pre-flight checklists
Session-planning pages
Shot lists
Photography notes
Video-planning worksheets
Equipment checklists

Printing permission does not authorize:

Commercial reproduction
Redistribution
Resale
Public uploading
Third-party file sharing

12. Drone Equipment Is Not Included

Purchasing a DROMBASKUTELO digital guide does not include physical:

Drones
Controllers
Batteries
Chargers
Propellers
Cameras
Memory cards
Cases
Accessories

Any equipment shown or mentioned is not included unless expressly stated otherwise.

13. Software Is Not Included

Purchasing a digital guide does not include:

Video-editing software
Photo-editing software
Flight-control software
Mapping subscriptions
Third-party applications

Customers remain responsible for independently obtaining any software they choose to use.

14. No Pilot Qualification or Flight Permission Included

Purchasing a DROMBASKUTELO guide does not provide:

Pilot certification
Operator registration
Flight authorization
Airspace permission
Commercial operator certification
Location permission

Any required authorization must be obtained separately.

15. Manufacturer Instructions

Our guides provide general educational information.

Customers should always follow the operating and safety instructions supplied by the manufacturer of their exact drone model.

16. Local Aviation Requirements

Drone rules vary by jurisdiction.

Customers remain responsible for checking current requirements relating to:

Pilot status
Operator status
Drone registration
Aircraft category
Airspace
Flight location
Local restrictions
Required permissions

17. Location Checks

A place shown or discussed in our materials does not automatically mean drone flight is permitted there.

Customers should verify current restrictions before every session.

18. Weather and Conditions

Drone operation may be affected by:

Wind
Rain
Visibility
Temperature
Local weather
Environmental conditions

Customers remain responsible for deciding whether conditions are suitable for their aircraft and experience.

19. Pre-Flight Preparation

DROMBASKUTELO may provide general preparation ideas involving:

Battery checks
Propeller checks
Controller checks
Weather
Location
Flight planning

These general ideas do not replace model-specific manufacturer procedures.

20. Photography and Video

Our guides may help customers plan:

Composition
Shot lists
Visual ideas
Camera perspective
Sequences
Creative projects

Successful digital delivery does not guarantee professional-quality creative results.

21. Privacy and Recording

Customers remain responsible for respecting applicable privacy, property, and recording rules when using a drone camera.

22. People, Crowds and Wildlife

DROMBASKUTELO does not encourage:

Unsafe flight around crowds
Invasive filming
Disturbance of wildlife
Ignoring restrictions
Flight outside applicable operating limits

23. Automated Functions

Drone features such as return-to-home, obstacle sensing, or automated flight modes may have limitations.

Customers should understand how these features operate on their specific aircraft.

24. Third-Party Products and Services

DROMBASKUTELO materials may refer generally to:

Drone manufacturers
Camera accessories
Editing software
Mapping services
Weather services
Aviation resources
Other third-party providers

DROMBASKUTELO LLC does not control these third parties.

Problems involving third-party products or services do not constitute a failure to deliver a DROMBASKUTELO digital product.

25. Payment Verification

Digital access may be delayed until payment has been successfully authorized or confirmed.

Banks, card issuers, payment processors, or financial institutions may occasionally delay payment confirmation.

DROMBASKUTELO LLC is not responsible for delays caused solely by third-party payment providers.

26. Fraud Prevention

Certain transactions may be reviewed for security or fraud-prevention purposes.

Access may be temporarily delayed where there is a reasonable concern involving:

Unauthorized payment
Suspected fraud
Incorrect billing information
Unusual transaction activity
Payment verification

27. International Digital Delivery

Our digital products may be available to customers in different locations, subject to applicable restrictions.

Because products are delivered electronically, traditional international physical shipping charges do not apply.

28. Customs and Import Charges

Because DROMBASKUTELO products are digital, there are generally no:

Physical customs charges
Courier charges
Postal charges
Physical import duties
International physical shipping fees

Applicable taxes on digital products may still be calculated where required.

29. Incorrect Digital Product

If you receive access to a digital product different from the one purchased, please contact us.

After verifying the order, we will normally provide access to the correct product.

30. Unauthorized Sharing

Purchased digital content is intended for the purchasing customer.

Customers may not:

Share download links publicly.
Redistribute purchased ebooks.
Resell digital files.
Upload files to file-sharing services.
Provide unauthorized copies to third parties.

Further restrictions are described in our Terms of Service.

31. Changes to Digital Delivery

DROMBASKUTELO LLC may change the systems used to provide digital products, including:

Download providers
Email-delivery systems
Customer-account systems
File-hosting providers
Access methods

Any changes will be intended to maintain reasonable access to legitimately purchased products.

32. Future Physical Products

This Shipping Policy currently applies to digital products.

If DROMBASKUTELO LLC begins selling physical products in the future, separate shipping charges, delivery periods, tracking information, and return conditions may apply.

33. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our products, digital-delivery systems, website functionality, business practices, or applicable requirements.

The current version will display its latest revision date.