Contact information

Contact Information

Last updated: November 11, 2026

If you have questions about DROMBASKUTELO, your order, digital products, payments, refunds, access issues, or our website, you can contact DROMBASKUTELO LLC using the information below.

Company Information

DROMBASKUTELO LLC
EIN: 98-1987981
8206 Louisiana Blvd NE Ste A 9290
Albuquerque, NM 87113
United States

Email: contact@drombaskutelo.com
Phone: +1 (505) 606-9966
Website: drombaskutelo.com

Customer Support

For enquiries regarding:

  • Orders

  • Digital-product access

  • Download issues

  • Payment questions

  • Refund requests

  • Technical problems

  • Product information

  • General customer support

please contact:

contact@drombaskutelo.com

Response Time

We aim to respond to customer enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Messages received during weekends or public holidays will begin to be processed on the next business day.

Information to Include

To help us assist you efficiently, please include, where applicable:

  • Your full name

  • Email address used during checkout

  • Order number

  • Product purchased

  • Brief description of your question or problem

Screenshots or other relevant information may also help us investigate technical issues.

DROMBASKUTELO Products

DROMBASKUTELO creates and sells digital educational resources relating to:

  • Camera drones

  • First drone flights

  • Aerial photography

  • Drone video

  • Shot planning

  • Session preparation

  • Equipment organization

  • Digital PDF guides

Unless expressly stated otherwise, these products are digital.

No Physical Drone Products

DROMBASKUTELO digital-product purchases do not include:

  • Drones

  • Controllers

  • Batteries

  • Propellers

  • Cameras

  • Memory cards

  • Accessories

  • Printed books

No Pilot Certification or Flight Permission

DROMBASKUTELO does not provide:

  • Pilot certification

  • Operator registration

  • Airspace authorization

  • Flight permissions

  • Commercial drone certification

Customers remain responsible for checking and complying with requirements applicable to their aircraft, activity, and location.

Drone Model Questions

Our guides focus on general preparation and creative principles.

Controls and technical features vary between models.

For questions concerning specific:

  • Controls

  • Batteries

  • Propellers

  • Firmware

  • Return-to-home behaviour

  • Technical limitations

customers should consult the manufacturer of their exact drone.

Flight Location Questions

DROMBASKUTELO customer support cannot guarantee that drone flight is permitted at a particular location.

Customers should check current official information before flying.

Photography and Video Questions

Our guides may help customers explore:

  • Composition

  • Light

  • Perspective

  • Shot planning

  • Video sequences

  • Reviewing footage

They do not guarantee professional results.

Weather and Flight Conditions

Customers remain responsible for assessing:

  • Wind

  • Rain

  • Visibility

  • Temperature

  • Local conditions

  • Current restrictions

before deciding whether to fly.

Privacy Questions

Customers remain responsible for respecting applicable rules relating to:

  • Filming other people

  • Private property

  • Sensitive locations

  • Personal privacy

  • Recording restrictions

Flight Logs and Identifiers

Please do not send unnecessary:

  • Registration numbers

  • Operator identifiers

  • Pilot identifiers

  • Account passwords

  • Full flight logs

  • Manufacturer login information

to standard customer support.

Photographs and Video Privacy

You are not required to submit aerial footage or photographs to receive general customer support.

If you voluntarily send media, please avoid unnecessarily exposing:

  • Home addresses

  • Precise location data

  • Vehicle registration plates

  • Identifiable third parties

  • Private property details

  • Other sensitive information

Customer-Created Content

Customers retain ownership of their own original:

  • Aerial photographs

  • Drone videos

  • Session notes

  • Shot lists

  • Creative plans

  • Personal projects

Any separate promotional use would require appropriate authorization.

Intellectual Property Questions

For questions concerning:

  • Digital-product usage

  • Reproduction

  • Redistribution

  • Commercial use

  • Licensing

  • Copyright

please contact:

contact@drombaskutelo.com

Unless expressly stated otherwise, DROMBASKUTELO digital products are supplied for personal educational use.

Business and Legal Enquiries

For business enquiries, legal correspondence, or other formal communications:

DROMBASKUTELO LLC
8206 Louisiana Blvd NE Ste A 9290
Albuquerque, NM 87113
United States

Email: contact@drombaskutelo.com
Phone: +1 (505) 606-9966

Privacy

Any personal information submitted when contacting us will be handled in accordance with our Privacy Policy.