Refund policy

Refund Policy

Last updated: November 11, 2026

At DROMBASKUTELO LLC, we are committed to providing a clear, fair, and reliable purchasing experience.

DROMBASKUTELO sells downloadable digital educational guides focused on recreational camera drones, first flights, aerial photography, drone video, session preparation, and creative planning.

Because our products are digital and delivered electronically, different refund conditions apply compared with physical products.

1. Company Information

DROMBASKUTELO LLC
EIN: 98-1987981
8206 Louisiana Blvd NE Ste A 9290
Albuquerque, NM 87113
United States

Email: contact@drombaskutelo.com
Phone: +1 (505) 606-9966
Website: drombaskutelo.com

2. Products Covered

This Refund Policy applies to digital products sold through drombaskutelo.com, including:

Beginner drone guides
First-flight guides
Aerial photography guides
Drone video guides
Session-planning resources
Equipment-preparation resources
Creative shot-planning guides
Downloadable PDF ebooks
Related digital educational resources

Unless expressly stated otherwise, all products are digital.

No drones, controllers, batteries, propellers, cameras, memory cards, software, accessories, pilot qualifications, flight permissions, or other physical products or professional services are included.

3. Digital Products

Digital products may be made available immediately or shortly after successful payment.

Once a digital product has been delivered, accessed, or downloaded, purchases are generally considered final except where:

This Refund Policy provides otherwise.
A technical delivery problem occurs.
The wrong digital product is supplied.
A duplicate or incorrect charge occurs.
A transaction was unauthorized.
Applicable law requires a refund, replacement, cancellation, or other remedy.

Nothing in this Policy excludes, restricts, or limits mandatory consumer rights that cannot legally be excluded.

4. Withdrawal or Cancellation Rights

Depending on the law applicable to a customer's purchase, certain withdrawal or cancellation rights may apply to digital content.

Where permitted by applicable law, those rights may cease once digital delivery begins if the customer has expressly requested or consented to immediate access and acknowledged that beginning delivery may affect or end an applicable withdrawal right.

Mandatory consumer rights will always be respected.

5. When a Refund May Be Available

You may contact us to request a refund or review if:

You were charged more than once for the same purchase.
You received a digital product different from the one ordered.
The supplied file is corrupted or cannot reasonably be opened.
A download or access link does not work.
You did not receive access after successful payment.
A technical problem on our side prevents access.
You were charged an incorrect amount.
A transaction was made without your authorization.
You purchased the wrong guide and have not yet accessed or downloaded it.
A remedy is required under applicable law.

Where appropriate, we may first attempt to resolve a technical issue by providing:

Corrected access
A replacement download link
A replacement file
Reasonable technical assistance

6. Change-of-Mind Refunds

Except where applicable law provides otherwise, we generally do not provide refunds where:

You simply change your mind after accessing the product.
You no longer want or need the guide.
You expected a physical drone or accessory.
You expected software or editing applications to be included.
You expected a pilot qualification or flight authorization.
You expected the guide to replace your drone manufacturer's instructions.
You expected guaranteed photographic or video results.
You expected to master drone flying within a particular timeframe.
You do not personally like the writing style, examples, prompts, or educational approach.

Nothing in this section limits mandatory consumer rights.

7. Technical Problems

If you experience difficulty downloading, accessing, or opening your digital product, please contact:

contact@drombaskutelo.com

Where appropriate, we may:

Resend access information.
Provide a replacement download link.
Provide a replacement file.
Correct an account-access issue.
Provide reasonable technical assistance.

If a technical problem on our side prevents delivery and cannot reasonably be resolved, an appropriate refund or other remedy may be provided.

8. Reporting a Problem

We recommend contacting us within 14 days of purchase if you experience a delivery, access, payment, or technical issue.

This 14-day period is a recommended customer-service reporting period only.

It is not our response time and does not reduce, replace, or limit any longer mandatory consumer right that may apply.

9. How to Request a Refund or Review

Please contact:

contact@drombaskutelo.com

Where available, include:

Your full name
Email address used for purchase
Order number
Product purchased
Purchase date
Description of the issue
Relevant screenshots or supporting information

10. Response Time

We aim to review and respond to refund requests and customer-service enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

11. Duplicate Charges

If you believe you were charged more than once for the same purchase, please contact us.

Once verified, an unintended duplicate charge will normally be refunded to the original payment method.

12. Incorrect Digital Product

If you receive a digital product different from the one purchased, please contact us.

We will normally provide access to the correct product after verifying your order.

13. Unauthorized Transactions

If you believe a transaction was made without your authorization, please contact us promptly.

Nothing in this section limits rights available through your bank, card issuer, payment provider, or applicable law.

14. Approved Refunds

Approved refunds will generally be issued to the original payment method.

Once DROMBASKUTELO LLC submits a refund, the time required for funds to appear may depend on the customer's bank, card issuer, payment provider, or financial institution.

Third-party processing times are outside our direct control.

15. Educational Purpose

DROMBASKUTELO products provide general educational information relating to recreational camera drones.

They do not constitute:

Pilot certification
Flight authorization
Aviation-law advice
Professional flight training
Commercial operator certification
Manufacturer-approved technical training
Engineering or repair services

16. Model-Specific Instructions

Drone controls, limitations, safety systems, batteries, return-to-home functions, and camera features vary between models.

Customers should follow the manufacturer's instructions for their exact aircraft.

17. Local Rules and Requirements

Drone rules vary between jurisdictions and may change.

Customers remain responsible for checking current requirements applicable to:

Their aircraft
Their activity
Their location
Their operator status
Their pilot status
Airspace restrictions
Registration
Flight categories
Local permissions

18. Flight Location

A location shown or discussed in a digital guide or image is not a guarantee that drone flight is permitted there.

Customers must independently verify current restrictions before flying.

19. Weather and Visibility

Drone operation can be affected by:

Wind
Rain
Visibility
Temperature
Local conditions

Customers remain responsible for assessing whether conditions are suitable for their aircraft and experience.

20. Pre-Flight Preparation

Our materials may encourage customers to check items such as:

Battery condition
Propellers
Controller
Aircraft condition
Location
Weather
Restrictions

These general checks do not replace manufacturer-specific procedures.

21. Photography and Video

DROMBASKUTELO may provide creative ideas concerning:

Composition
Light
Shot planning
Camera perspective
Sequences
Reviewing footage

Creative outcomes remain subjective and are not guaranteed.

22. Privacy and Filming

Customers remain responsible for respecting applicable:

Privacy rules
Property rights
Local restrictions
Venue rules
Rules concerning filming or photographing other people

23. Wildlife and Crowds

Our guides do not encourage:

Disturbing wildlife
Flying irresponsibly near crowds
Ignoring local restrictions
Conducting invasive filming
Flying beyond applicable operating limits

24. Automation and Flight Assistance

Automated flight functions do not remove the customer's responsibility to understand:

Their aircraft
The environment
Applicable rules
Current flight conditions

Customers should not rely solely on a screen or automated system where active observation is required.

25. No Guaranteed Results

DROMBASKUTELO does not guarantee:

Mastery of drone flight
Professional-quality photographs
Professional-quality video
Commercial success
Specific creative results
Safe flight in every environment
Permission to fly at a particular location

26. Third-Party Products and Services

Our guides may refer generally to:

Drone manufacturers
Camera accessories
Editing software
Mapping resources
Weather resources
Aviation authorities
Other third-party services

DROMBASKUTELO LLC does not control these third parties and cannot guarantee their availability, quality, compatibility, pricing, accuracy, policies, or continued operation.

27. Fraud and Abuse

DROMBASKUTELO LLC may refuse a refund request where there is reasonable evidence of:

Fraud
False information
Intentional abuse of this Policy
Repeated misuse of refund requests
Unauthorized redistribution
Attempts to obtain digital content without legitimate payment

Each request will be considered individually and subject to applicable law.

28. Mandatory Consumer Rights

Nothing in this Refund Policy excludes, restricts, waives, or limits any consumer right or legal remedy that cannot lawfully be excluded.

29. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our products, services, digital-delivery systems, business practices, or applicable requirements.

The current version will display its latest revision date.